Accessibility for Ontarians with Disabilities

Feedback regarding the way WFCU Credit Union provides goods, services and facilities to persons with disabilities is welcomed and can be made in person, by telephone, in writing or by delivering an electronic text by e-mail. Similarly, documents required by the Customer Service Standard are available as requested.  All feedback and document requests will be directed to info@wfcu.ca or directly to the Manager, Sales and Service at the retail location. Members can expect to hear back within 15 business days.

Multi Year Accessibility Plan

Please click here to view the Accessibility Plan and Policies for WFCU Credit Union.  Alternative formats of this report can be requested through info@wfcu.ca

Notice of Availability

WFCU Credit Union has our policies available to be viewed on our corporate website or would be available upon request by contacting info@wfcu.ca.  If requested WFCU Credit Union will provide for the provision of the document or the information contained in the document, to the person in an accessible format or with communication support.  This request would accommodate the person’s accessibility needs and would be at no cost to the person. 

Website Experience

We are committed to ensuring our online services are accessible to all users. The information below suggests how to obtain the best user experience on our website and explains what we have done to make the website accessible.

Adjust your computer's settings for a better experience
You can improve your online experience by customizing your computer's settings to meet your individual needs. For example, you can increase the size of all fonts or change the colour scheme.

Keep your browser updated
We recommend you keep your browsers up-to-date. Newer browsers tend to provide more display options to make content accessible, and may work better with assistive technologies. For more information on which browsers we support, visit the Browser Requirements page.

How we have made our website accessible
We have created our website in accordance with the World Wide Web Consortium's (W3C) Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines assist website developers by describing best practices for creating websites that are accessible to all users.

Some of the ways we achieve online accessibility include:

• Building webpages in a way that allows you to disable the CSS (Cascading Style Sheets) on your browsers or modify the text size using browser controls if the colours or fonts make content difficult to read.
• Providing a 'skip to content' link at the top of all pages, allowing you to quickly access the body content on each page while avoiding headers and navigation.
• Creating webpages that allow visually impaired users to navigate the site effectively with a screen reading aid. For example, images have text-based descriptions, title attributes tell users where a link will take them if they click on it, and structured headings provide an overview of the site that lets users jump quickly to desired sections.

Contact us if you have trouble using our website
If you experience difficulties in accessing any content or functionality on our website, please contact us. We are always open to making improvements to provide the best possible online experience for our users.